What it does
Adds a search field at the top of the Blip Desk conversation list. As you type, the extension filters tickets in real time and hides those that do not match, leaving only the service records that contain the searched term visible. The search runs directly in the interface, without reloading the page or leaving Desk.
Key features
- Search field pinned at the top of the ticket list, always within reach during service.
- Instant filtering of the list with every keystroke, showing only tickets that contain the typed text.
- Searches the visible content of each list item (such as the contact name and a snippet of the last message), case-insensitive.
- Works on tickets already loaded in the agent's queue without changing the original sort order.
Requirements
- Activate the extension for this bot through Blip Store.
- Each agent must install the Blip Desk browser extension (Chrome, Edge, Brave, or Opera). The search field appears automatically when Desk is opened.
- While the extension is not active, the search displays a notice with a link to activate it.
Benefits
- Find a service record without scrolling through long ticket lists.
- Pick up where you left off with a customer in seconds, mid-conversation.
- More speed and productivity for agents handling high ticket volumes.
Who it's for
Service and support teams that manage many tickets in Blip Desk and need to find a specific service record quickly.
Learn more
Additional information: https://bit.ly/ww-desk-ticket-search
