What it does
Integrates OpenAI's GPT models into your intelligent contact on Blip. Generate responses directly in the flow or build an assistant with its own personality, knowledge base, and actions, without any coding.
Key features
- Natural language response generation inside a flow block, returning the text in a variable to use in the conversation.
- Assistant builder: define a name, company, goal, tone of voice, and creativity level, and choose the model (GPT-4.1 Mini, GPT-4.1, GPT-5.4 Mini, or GPT-5.4).
- Knowledge base: upload documents so the assistant answers based on your content, with code execution support for CSV, XLSX, and JSON files.
- Multimodal understanding: interprets images, audio (with transcription), and documents sent by the contact, in addition to text.
- Skills: custom actions with parameters that the assistant triggers in the flow as the conversation unfolds.
- Knowledge integrations: feed the assistant with your Zendesk help center or a custom URL, with automatic updates.
Requirements
- An OpenAI account with available credits.
- Setup in Blip Builder, with a block that presents the response variable.
- Optionally, a custom URL compatible with the OpenAI API (Azure, OpenRouter, and others).
Benefits
- More fluid and personalized responses for each contact, instead of generic messages.
- Assistance grounded in your own documents, reducing out-of-context replies.
- Greater bot autonomy, executing actions in the flow based on what the customer requests.
Who it's for
Companies in any industry that want to use ChatGPT's AI (GPT) to personalize customer service via chatbot on Blip.
