What it does
Adds an integrated contact manager to Blip where you can search, edit, and organize all your chatbot's contacts. It brings together registration data, support tickets, internal comments, and the conversation history for each contact, with the option to open this view as a tab inside Blip Desk for your agents.
Key features
- Search contacts by id, phone number, email, or message content, with filtering by tags (labels/markers) and saved recent searches.
- Real-time editing of contact data (name, email, phone, document) and custom properties (extras).
- Conversation history that combines native Blip messages with messages indexed by the extension, including search within the conversation itself.
- Block and unblock contacts (a blocked contact cannot send messages or advance in the flow) and permanently delete a contact.
- Tabs for support tickets, internal team comments, and active messages per contact, as well as viewing builder variables and contact logs.
- Send active messages (campaigns) on WhatsApp using approved templates, with variables, media, and buttons.
- Import contacts via CSV file (WhatsApp or Email channel) and no-code automations through the Zapier integration.
How it works
- Install the extension on the router (builder) to enable the contacts tab in Blip Desk.
- In the settings you define whether agents can edit contacts, run actions, and block contacts in Blip Desk.
- Sending active messages requires a connected WhatsApp channel and approved message templates.
Requirements
- Install the extension on the router (builder) to enable the contacts tab in Blip Desk.
- In the settings you define whether agents can edit contacts, run actions, and block contacts in Blip Desk.
- Sending active messages requires a connected WhatsApp channel and approved message templates.
Benefits
- Faster resolution of requests, with contact data and conversations on the same screen.
- Access to conversation history beyond the native Blip window, according to your contracted plan.
- Less time spent manually searching for contacts and messages.
- Access control to define what each agent can do in Desk.
Who it's for
Companies in any industry that want to organize proactive contact search in Blip and give agents more autonomy in Blip Desk.
Additional terms
The Standard plan is free (unlimited contacts, advanced search, active message sending, and conversation storage for up to 90 days). Paid plans are billed monthly on your Blip invoice, with a 10-day free trial:
- Pro: R$ 290/month, with up to 5,000 contacts, up to 5 automations, and the extension inside Blip Desk.
- Enterprise: R$ 990/month, with up to 100,000 contacts, conversation storage for up to 2 years, and unlimited workflows.
