What it does
Creates a reusable tag library shared across the bot and lets agents apply those tags to tickets directly in Blip Desk. Each tag has its own name and color and appears as a colored badge in the ticket list, making priority, subject, or status visible without opening the conversation.
Key features
- Create tags with a name (up to 12 characters) and a custom color, stored in a library shared by the entire bot team.
- Apply up to 4 tags per ticket using the "Set tag" action inside Blip Desk.
- See colored badges directly in the ticket and contact list without having to open each conversation.
- Permission control: enable or disable tag editing for agents, keeping library management exclusive to managers when preferred.
- Applied tags are saved to the contact record, so they follow the conversation even after a transfer between agents.
How it works
- Enable the extension on your bot through Blip and install the Blip Desk browser extension (Chrome, Edge, Brave, or Opera).
- Each agent must install the extension in their own browser to view and apply tags.
Benefits
- Organize tickets by priority, topic, or channel with a shared vocabulary for the whole team.
- Speed up triage and search for specific conversations with instant visual reading.
- Reduce context time after transfers, since tags stay with the ticket.
- Identify recurring patterns and categories in your service queue.
Who it's for
Teams that manage high volumes of tickets in Blip Desk or handle long-duration conversations.
Learn more
Additional information: https://bit.ly/ww-ext-deskTicketTags
