Simplify ticket transfer between service subbots.
With the transfer extension, we facilitate ticket transfer between service subbots. Now, the agent can choose the destination subbot and the team to receive the ticket, ensuring effective communication and speeding up service.
Main features
- Simplicity in ticket transfer
- Transparency in customer experience
- Assertiveness in directing between service subbots
- Optimization in transfer communication between teams
- Agent autonomy
Benefits
- Simplicity in ticket transfer
- Transparency in customer experience
- Assertiveness in directing between service subbots
- Optimization in transfer communication between teams
- Agent autonomy
Recommended for
Recommended for companies that want to transfer service between different intelligent contacts.
Elevate the use of the Blip platform
With this solution complementary to the Blip platform and Blip Desk, the customer will be able to transfer a ticket that is in one intelligent contact to another intelligent contact, simply directly through Blip Desk.
