What it does
Searches for a contact by Blip id or phone number and permanently removes them from the chatbot. Before deleting, it closes any open and pending tickets in Blip Desk and clears all contact contexts, which also resets the conversation state. In router bots (master), the removal propagates to every sub-bot the contact has interacted with.
Key features
- Searches for the contact by Blip id or phone number, with automatic phone normalization to the WhatsApp identifier.
- Displays the found contact's data (id, name, and email) before taking any action.
- Closes the contact's open and pending tickets in Blip Desk, tagging them as Deleted.
- Deletes all contact contexts, resetting variables and conversation state.
- Permanently removes the contact from the chatbot's database.
- In router bots, identifies the sub-bots where the contact had conversations and repeats the removal in each of them.
How it works
- Enter the contact's id or phone number and click to search.
- Review the returned data and confirm the deletion in the safety warning.
- The removal is permanent and cannot be undone.
Benefits
- Keeps the contact database lean and organized, with no inactive records.
- Quickly fulfills data deletion requests, supporting compliance with LGPD.
- Resets the contact's service flow by closing pending tickets and clearing context.
- Ensures consistency by removing the contact from router sub-bots as well.
Who it's for
Teams that need to delete or reset chatbot contacts and manage their database safely, including in router bot structures.
