What it does
Monitors your chatbot's flow execution on Blip and automatically captures errors that occur during conversations. Failures are grouped by type and displayed in a central dashboard, with an occurrence chart, affected users, and technical details for debugging.
Key features
- Automatic capture of flow errors and exceptions, grouping identical occurrences so you can see what is causing the most impact.
- Logs dashboard with occurrence counts over the last 7 days, the date of the last failure, and a daily trend chart.
- Detail view for each error showing the affected user, source bot, block, execution time, user input, and the full error message.
- Email alerts for every new error, with the option to notify only on the first occurrence of that error.
- Event-based alerts: receive an email when specific tracking categories are triggered.
- Contact-level log tab and CSV export of users impacted by each error.
How it works
- After installation, the extension sets up monitoring directly in your chatbot's flow without changing any bot logic.
- On master accounts, monitoring is also applied to child bots the extension has access to.
- To receive notifications, enter an email address under "Gerenciar alertas" and enable error or event alerts.
Benefits
- Detect issues quickly, without waiting for a customer to report them.
- Prioritize fixes based on the real volume of occurrences and affected users.
- Speed up investigation with technical details and the input that triggered the failure already at hand.
Who it's for
Teams operating chatbots on Blip that want active error monitoring, with alerts and centralized failure management. It is an alternative to Beholder, focused on errors and with a full history of occurrences.
