Monitor your team's performance and improve your customer's service experience.
This extension allows service supervisors to monitor customer service agents' inactivity.
Main features
- Create new leads, contacts or companies in Bitrix24 whenever a new customer talks to your smart contact;
- Update lead fields in Bitrix24 with data obtained from a conversation with your smart contact;
- Create automations within Bitrix24 based on events that happen within Blip.
Benefits
- Works on simple bots and router bots;
- Integration is easy and simple. There's no need to know how to code.
Recommended for
Indispensable for managers who need more precise management of service times.
Increase the use of the Blip platform
Currently, customer service agents only receive a visual alert when they are taking too long to respond to a customer. With the Inactivity Alert solution, which complements Blip, managers will receive active messages informing them of this delay and identifying the customer service agent responsible.
