What it does
Integrates Blip Desk with HubSpot and embeds the customer service experience directly inside the HubSpot interface. From the inbox, agents can open Blip Desk conversations and tickets in an embedded panel, without switching between the two platforms during customer support.
Key features
- Adds a Blip button to the HubSpot inbox navigation (messages/inbox area).
- Opens your account's Blip Desk directly inside HubSpot, in an embedded panel that fills the screen content area.
- Automatically detects the Blip tenant linked to your HubSpot account based on the ID provided during activation.
- Keeps the service context in one place, switching between the native HubSpot view and Blip Desk with a single click.
Requirements
- A HubSpot account and access to Blip Desk.
- Activate the extension by entering your HubSpot account ID (portal ID), found in the user menu at the top-right corner of HubSpot.
- Install the browser extension (Chrome) that renders Blip Desk inside HubSpot. Without it, the button and panel will not appear.
Benefits
- Eliminates constant screen switching between HubSpot and Blip Desk.
- Speeds up response times and ticket resolution.
- Centralizes customer service and CRM in the same workflow.
- Reduces agent onboarding time, since they already operate in the HubSpot environment.
Who it's for
Support and customer service teams that use HubSpot as their CRM and Blip Desk as their service channel, and want to operate both in the same place.
