What it does
Automatically inserts the agent's name at the beginning of every message sent to the customer through Blip Desk. The name is pulled directly from the agent's own Blip account, with no manual typing required, and appears in bold before the reply text.
Key features
- Adds the agent's name as a bold prefix (in the format [Name]) to every message sent to the customer.
- Uses the real name registered in each agent's Blip account, so the signature always reflects who is actually responding.
- Adjusts formatting to the conversation channel (WhatsApp and others), respecting each platform's bold markup.
- Works directly in the Blip Desk sending flow, without changing how you type or send messages.
- Bot-scoped activation: the feature only acts on bots where the extension is enabled.
Requirements
- Enable the extension on the desired bot through the management portal.
- Each agent must install the Blip Desk browser extension, available for Chrome, Edge, Brave, and Opera. Features appear automatically when Blip Desk is opened.
Benefits
- More humanized service: the customer knows the name of the person responding.
- Supports relationship continuity when a ticket passes through more than one agent.
- Clearer conversation history for the customer and for internal auditing.
- Reduces the need for customers to repeat context each time the agent changes.
Who it's for
Blip Desk support operations that want to identify the agent in each reply and make communication more personal.
