What it does
Connects Google Gemini to your Smart Contact on Blip and generates conversational responses in real time from customer messages. You choose the model, define the AI instructions and behavior, and can attach a knowledge base so Gemini answers based on your own documents.
Key features
- Natural language response generation via Google Gemini, delivered through streaming inside the bot flow.
- Model selection: Gemini 2.5 Pro, 2.5 Flash, 2.5 Flash-Lite, 3 Flash, and 3 Pro.
- Custom knowledge base: upload documents so the AI answers based on your content.
- Safety controls by category (harassment, hate speech, sexual content, and dangerous content), with adjustable blocking levels.
- System instruction tuning, temperature, and output token limit settings.
- Conversation memory: history is retained across messages for context-aware responses.
Requirements
- To use it inside a flow, install the Builder Chrome extension and add the Gemini integration block in Blip Builder.
Benefits
- Smoother, more natural customer interactions without mapping every response in blocks.
- Centralized maintenance in the knowledge base, instead of editing flows for every update.
- Control over what the AI can and cannot answer, via safety levels.
- No coding required: configure everything through the extension portal.
Who it's for
Customer service teams and chatbot builders who want to use Google's generative AI to answer customers based on their own content.
