Turn your chatbot conversations into metrics and performance reports
Waizer connects your Blip bot to a conversational analytics dashboard. It reads conversations handled on WhatsApp and other channels, evaluates each interaction using artificial intelligence (AI), and displays performance in a dashboard, with no data exports or spreadsheets required.
What it does
From your bot's synced conversations, Waizer generates service metrics, performance reports, and sentiment analysis, plus an AI agent you can ask questions about your data in plain language.
Key features
- Metrics dashboard: track conversation volume, most-discussed topics, resolution rate, and handoff rate to human agents.
- Performance score: each interaction receives an AI-generated rating so you can see what is working well and where to improve.
- Sentiment analysis: read how customers feel throughout conversations, broken down by topic.
- Automatic insights: Waizer highlights areas of concern and opportunities based on the analyzed conversations.
- Ask Waizer (AI agent): ask questions about your data in plain language and get answers and reports without writing queries.
- Agent profile: adjust your business context so that analyses align more closely with your service operation.
How it works
- Install the extension in your Blip chatbot.
- Open Waizer from the plugin menu, it authenticates automatically with the bot account.
- Conversations start syncing and the dashboard and Ask Waizer become available.
Benefits
- Track service performance without building reports manually.
- Reduce human interventions and handoff rates by acting on improvement areas.
- Get ahead of dissatisfaction by reading the sentiment of conversations.
Who it's for
Companies and teams that use WhatsApp as their primary service channel and want to measure and improve the quality of their chatbot conversations.
