EXTENSION SUMMARY:
Automatically block offensive messages sent by attendants and protect your brand's reputation with Word Blocker. Detailed reports ensure the monitoring of inappropriate behaviors.
🦾 MAIN FEATURES:
- 🚫 Message blocking of offensive or vulgar words before they are sent.
- 📊 Automatic generation of reports with the attendant's email and the blocked message.
- 🔔 Notification to the attendant to reformulate the message when an inappropriate term is detected.
🌟 BENEFITS:
- Protects the brand reputation by avoiding inappropriate communications with customers.
- Reduces the need for manual intervention by supervisors or managers to monitor interactions.
🤗 RECOMMENDED FOR:
Companies that deal with a large volume of direct interactions between agents and customers, especially in sectors where customer experience is essential for audience retention, such as e-commerce, telecommunications, and financial services.
🤩 To make your intelligent contact on Blip even more complete!:
With the Word Blocker extension, it's possible to ensure that your customer service is aligned with your company's values, without the need for multiple trainings or constant monitoring. Automate incident prevention and have detailed reports on your team's behavior in real-time!
