Identify customer sentiment and improve the journey
With the Sentiment Traffic Light, the agent can choose between three sentiment states: Nervous, Neutral, and Satisfied. Each choice changes the percentage between them, making it possible to visualize the current sentiment state of the customer. This helps identify if priority or specific team service is needed, preventing the customer from seeking other platforms to express their problem.
Main features
- Choice of customer sentiment during service
- Percentages of sentiment states (Nervous, Neutral, Satisfied)
Benefits
- Facilitates identification of customer profile
- Transparency about customer sentiment
- Reduction of complaints
- Optimization in communication with detractor customers
Recommended for
Recommended for companies that want to capture customer sentiment through Blip Desk, and share this information with the service team.
Elevate the use of the Blip platform
With this solution complementary to the Blip platform and Blip Desk, the service team can check the customer's mood/sentiment.
